Cashback and refunds
How purchases and refunds affect cashback.
A reward depends on the programme’s funding and conditions. An eligible purchase may create a pending reward that is only confirmed after settlement or other checks.
What to check
Follow the reward alongside the purchase.
The programme should show why a reward is pending, confirmed or reversed.
- Programme funding
Merchant contributions support the agreed reward economics.
- Qualification
The purchase and customer must meet the programme conditions.
- Confirmation
Settlement and any remaining conditions determine availability.
- Reversal
A refund or dispute may change the reward under the programme terms.
What it means
A refund can change a previously confirmed reward.
The programme terms determine how a refund or dispute affects cashback. The reward record should link the change to the original purchase so the customer can understand it.
Common questions
Is pending cashback available to spend?
Not necessarily. The programme terms determine when a reward is confirmed and available. A pending entry should not be presented as spendable money.