# Know who can act. Know what you’re approving.

Canonical page: https://finanzer.ai/security

> Learn about Finanzer account access, permissions and payment review. Understand service roles, important risks and the information to verify before using a product.

Review who can access accounts, approve payments and use connected services. From card controls to Agent proposals and API permissions, understand the authority, provider and protections behind each action.

## Start with the card in your hand.

Freeze a misplaced card, review its status and inspect the transactions attached to it. A payment you don’t recognize needs the official support route for your account.

A card freeze does not reverse settled transactions or replace a dispute process. Use the controls for their stated purpose and follow the service provider’s instructions.

## Access should follow responsibility.

Preparing a payment, approving it and reviewing the records are different jobs. Make those distinctions part of your company’s setup.

### Roles for the work people do

Owner, Admin, Finance, Approver, Employee, Auditor and Developer roles organize access around responsibilities.

### Approval before commitment

Use thresholds, two-person approval and beneficiary controls for the financial actions that require oversight.

### The details before confirmation

Review amount, beneficiary, currency, fee, rate, estimated arrival and funding source. An approval should refer to a specific proposal.

### Agent within its authority

The shown Agent can read, recommend and prepare. Its explanation is not authority to approve or execute a payment.

[Understand Agent permissions](https://finanzer.ai/agent)

## The service behind the balance matters.

An interface cannot tell you everything about how money is held. Review the entity and agreement for each service before funding it.

| Service | What you need to understand |

| --- | --- |

| Account and payments | The contracting entity, jurisdiction and treatment of customer funds. |

| Card | The issuing program, cardholder agreement and support or dispute process. |

| Stablecoins and assets | Issuer, ownership, custody, redemption and market risks. |

| Earn | Provider, source of return, possible loss and withdrawal conditions. |

| Credit | Lender, cost, repayment, security and collateral requirements. |

No deposit insurance, safeguarding arrangement or regulatory status is asserted for an unnamed Finanzer provider.

## Take the next useful step.

Use the service provider’s account channel for time-sensitive issues. This local website is not an emergency support channel.

### A missing card

Use the freeze control and follow your card program’s replacement process.

### An unfamiliar payment

Keep the amount, date and reference. Contact the official account support route; don’t share credentials in a public enquiry.

### A transfer still processing

Check its status before sending again. Processing does not prove that a payment failed.

## Questions about trust and protection

### Is Finanzer a bank?

This website describes a financial platform. It does not identify Finanzer as a licensed bank or assert a particular provider’s regulatory status. The agreement for each service must name the contracting entity and its role.

### Are all balances protected in the same way?

No. Payment funds, stablecoins, investments and collateral have different legal positions and risks. Do not infer deposit protection from the way a balance is displayed.

### Can Agent bypass approvals?

The displayed workflow does not allow Agent to independently approve or send money. Financial actions remain subject to the permissions and approvals assigned to the responsible people.

### Does this enquiry form contact support?

Use the contact options shown on the page for product questions. For an urgent account issue, use the support route supplied with your service; a website enquiry does not freeze a card or stop a payment.

## Understand the service before you fund it.

Review the documents and provider details relevant to the product you’re choosing.

[View service disclosures](https://finanzer.ai/legal)

[Ask an account question](https://finanzer.ai/contact?topic=Account%20support#enquiry)